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Accessibility Statement

This accessibility statement relates to the website managed by YSD Solutions Ltd.

Accessibility Statement

Our aim is to make the website as user-friendly as possible for everyone. To achieve this, we've implemented the following features:

  • Users have the ability to change colours, fonts, and contrast levels

  • Users can zoom in up to 300% without the text spilling off the screen

  • Most of the website can be navigated using just a keyboard or speech recognition software

  • The majority of the website can be accessed using a screen reader, such as JAWS, NVDA, or VoiceOver

  • The website's text has been simplified for ease of comprehension


If you have a disability and require guidance on making your device more user-friendly, AbilityNet can assist you.


Accessibility Limitations:
We acknowledge that some aspects of the website are not fully accessible, including:

  • The text will not automatically adjust to a single column when adjusting the browser window size

  • Text line height and spacing cannot be modified

  • Most older PDFs are not fully accessible to screen reader software

  • Live video streams do not have captions

  • Some online forms are difficult to navigate using a keyboard

  • Users cannot skip to the main content when using a screen reader

  • The map on the "contact us" page can only be magnified to a certain extent

Feedback and Contact Information:
If you require this website's information in an alternative format, such as large print, accessible PDF, easy read, audio recording, or braille, please contact us via:


We will respond to your request within 5 days. If you are unable to view the map on the "contact us" page, please contact us via phone or email for directions.


Reporting Accessibility Problems with this Website:
We are constantly striving to improve this website's accessibility. If you encounter any issues not listed on this page or believe that we are not meeting accessibility requirements, please contact us via:


Enforcement Procedure:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the "accessibility regulations"). If you are dissatisfied with our response to your complaint, please contact the Equality Advisory and Support Service (EASS).


Technical Information about this Website's Accessibility:
The MHWB Network is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance Status:
This website partially complies with the Web Content Accessibility Guidelines version 2.1 AA standard. Some sections of the website are not fully accessible, as mentioned above.


Non-Accessible Content:
The MHWB Network website is partially compliant with WCAG 2.1 success criterion 1.1.1Some images lack a text alternative, making it impossible for screen reader users to access the information. 


Disproportionate Burden:
Some accessibility issues are too burdensome to address right away, but we will re-evaluate them as circumstances change.


Navigation and Accessing Information:
There is no way to skip repeated content in the page header, such as a "skip to main content" option. Changing the device orientation from horizontal to vertical is not always possible without making it more difficult to view content. It is not possible to adjust text size without some overlapping of content.


Interactive Tools and Transactions:
Some of our interactive forms are difficult to navigate using a keyboard because some form controls lack a "label" tag. Our forms are created and hosted using third-party software and are "skinned" to resemble our website.

We have assessed the cost of fixing the navigation and accessing information issues, as well as the issues with interactive tools and transactions. We believe that addressing these issues now would be a disproportionate burden per the accessibility regulations. We will reassess the situation in due course.


Content That Falls Outside the Scope of the Accessibility Regulations:

PDFs and Other Documents:
Some of our PDFs and Word documents are essential to providing our services, such as PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.


Live Video:
Live video streams are exempt from meeting the accessibility regulations, so we do not plan to add captions.

Preparation of This Accessibility Statement:
This statement: 3rd March 2023 

Review Date: March 2024

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